The objective of the 125 phone application is to communicate with and serve citizens. The application contains many features aimed at improving communication between citizens using the application and between the holding company and all water and sanitation companies in the governorates of the Republic.

The company communicates with users by sending them notifications of water cut-off alerts or dates, sharing information, adding news about the company or any news related to water and its repairs and updates from the state.

In addition to the existence of an information screen, through which the company sends information on how to rationalize water consumption and methods of preservation. Through the application, the citizen can send his complaint and propose to the company about any governorate or region. Through the service (send your suggestion) or (reach your complaint) you can send what you want to write and the image you want through your phone or phone camera to reach the company and be dealt with and resolved within the earliest possible time

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