Meter Status Services

Available services:
Meter checking service
Meter repair service
Damaged counter installation service
Lost counter installation service
Expired meter installation service

Required Documents:
- Customer completes the service request form
- A copy of the national ID card
- Customer phone number
- A copy of the contract (ownership or lease) notarized for a real estate month
- The last water receipt or a copy of the shipping card for the unit
- Original documents for viewing
- Any other document that the company considers necessary and necessary for the validity and safety of the service implementation process

Required forms:
- Service Request (Inspection - Repair) Form (SHWS-CUSTF-16-24)
- Replacement Service Request Form (Damaged - Lost - Expired) (SHWS-CUSTF-16-12)
- Meter Installation Order Form (SHWS-CUSTF-16-18)

Documentary procedures and cycle:
- Reviewing documents, reviewing the original documents, preparing the file, extracting the request for payment of the inspection, payment of the indebtedness, and the client's departure
- Extracting the technical inspection job order to perform the inspection on the ground, bring the last reading on the ground, and raise the meter in case of the technical workshop examination (valid - damaged).
- Make the necessary adjustments according to the examination or installation report if it is intact after examination or change in case of damage
- Sending reports to customer service to prepare an estimate for changing and installing the meter and notifying the customer of payment
- The customer pays the assessment in cash and issues an order to install the meter and send it to the technician to exchange the meter from the stores for installation
Going to the customer for the installation and signing the receipt of the meter with the installation order form, sending a copy to customer service, and preparing the final assessment in case of substantial changes.
- Communicate with the client to pay the final assessment, archive the file, save and complete the service