Ownership Transfer Service


Available services:
Transferring ownership and changing the customer's name to a new customer or one of the heirs
Updating customer data for code counters
Correction of the name or data of the customer

Required Documents:
- Customer completes the service request form
- A copy of the national ID card
- Customer phone number
- A copy of the contract (ownership or lease) notarized for a real estate month
- The last water receipt and the last meter reading or a copy of the unit's shipping card
- The assignment of the old client, a real estate notary, of the contracted unit and the client's facility number
- Notifications of legal inheritance and (sorting and setting aside, if possible) in the event of the death of the original subscriber
- An official assignment or a documented power of attorney stating the approval of the legal heirs to transfer in favor of one of the heirs or the new beneficiary.
- A recent commercial register and tax card, if possible, in case of (non-domestic) activity.
- Original documents for viewing
- Any other document that the company considers necessary and necessary for the validity and safety of the service implementation process

Required forms:
- Transfer of Ownership Service Request Form (SHWS-CUSTF-16-09)
- Code Update Service Request Form (SHWS-CUSTF-16-27)
- Meter Installation Order Form (SHWS-CUSTF-16-18)
- Correction Request Form (SHWS-CUSTF-16-31)

Documentary procedures and cycle:
- Reviewing documents, reviewing the original documents, preparing the file, extracting the request for payment of the inspection, payment of the indebtedness, and the client's departure
- Regarding the correction of the name or data of the client's file review and correction immediately after verification electronically
- Extracting the technical inspection work order to perform the inspection on the ground, bring the last reading on the ground, and specify the requirements and tasks, the permits required for modification, and raising the meter in case of examination for the technical workshop (valid - damaged)
- Make the necessary adjustments according to the examination or installation report if it is intact after examination or change in case of damage
- Sending reports to customer service to prepare the estimate for the adjustment and to change and install the meter, if necessary, and notify the customer to pay
- The customer pays for the assessment, changes the data of the old customer to the new customer on the database, signs the new contract, issues an execution work order, and sends it to the technician to disburse the tasks and the counter from the warehouses for installation
- Go to the customer to carry out the modification and installation, sign the receipt of the meter with the installation order form, send a copy to customer service, and prepare the final assessment in the event of substantial changes or technical assessment differences
- Communicate with the client to pay the final assessment, archive the file, save and complete the service