Parts Sales Services

Available services:
Faucet spare parts (internal - external)
Mixer spare parts (internal - external)

Required Documents:
- Service request form
- A water receipt or a copy of a prepaid card for customers whose account is held with the company
- Customer phone number
- For new customers, a copy of the card to extract the payment receipt

Required forms:
- Service request form for the purchase of spare parts (SHWS-CUSTF-16-34)

Documentary procedures and cycle:
- The customer completes the service request form
- Determine the number of pieces required to extract the payment request
- Pay the customer and extract the payment receipt
- Receiving the parts provided from the various customer service centers or outlets
- Takedown